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26-Sep-2020 21:47

Notes: Make sure you are logged into Live Assist with a user that has the appropriate Bot Escalation skill.

In addition, if you are still authenticated in the Live Assist Engagement Administration portal, you may find that escalated chats will be directed there.

Our code is shown below: Adapting our Root Dialog We will now adapt our Root class to examine incoming messages, and respond appropriately depending on the type of Live Assist message it is, and the sentiment expressed if it is a message from the user. If you elect to chat, and select the appropriate Routing Question option, you should be able to engage in a conversation with your bot that will be answered via Qn A Maker.

We enter our desired app name, Azure subscription, Resource Group (new or existing) and App Service Plan (new or existing), and click the Create button: The creation of the needed resources, and the publishing of our bot to the App Service, should now be initiated.

The on-stage demonstration had Zuck ordering flowers from 1-800-Flowers just by sending a few messages to the company’s chatbot.“To order from 1-800-Flowers, you never have to call 1-800-Flowers again,” said Zuckerberg “You don’t have to install an app or enter your credit card.”Chat bot providers will help businesses build automated response systems for fielding messages from potential customers.

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The response that the user provides is managed by the After Escalation Confirmation method. We add our desired question text, and add as many options as desired.

If the user wishes to be transferred (which we test by looking for a response that begins with a ‘y’), a transfer message is constructed and sent, using the transfer message format as outlined in the Live Assist Bot Agent Connector documentation. For our first option, we add option text, and specify that the option will route to our Bot skill.